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University of Wisconsin System
Director of Program Support Services
The Director of the Office of Program Support Services (OPSS) is an administrator who will oversee the Office of Program Support Services (formerly known as Program Development and Evaluation), and will be responsible for the office’s delivery of services to assist faculty and staff with planning, implementing and evaluating high quality educational programs for the people of Wisconsin. The Director will manage, lead, and develop all functions of the newly organized office, to include program evaluation, reporting, and program development functions such as language access and instructional design for multicultural learners.
Reporting to the Associate Dean of Operations and Policy, the director will assist in implementing a variety of management systems including a situational analysis, plan of work, recording results system with a focus on impacts, evaluation and other program support services that positively contribute to the development of UW-Extension professionals across the organization. The director will also supervise, manage, and develop a staff of program professionals while fostering an environment that is inclusive, trusting, respectful, and collegial.
PRIMARY DUTIES/ESSENTIAL JOB FUNCTIONS:
Leadership to the Office of Program Support Services:
- Grow and build out the vision, mission and culture within the Office of Program Support Services ensuring a high quality services for end users.
- Manage and implement operational, budgetary, and administrative processes and policies within the office and across UW-Extension.
- Engage and learn from data and evaluation findings, presenting statistics in ways that internal and external stakeholders can utilize.
- Work closely with colleagues and UW-Madison partners sharing impacts and success stories aligned with communication and legislative strategies through reporting mechanisms and other special initiatives.
- Provide leadership and support to language and expanding access to Institutes, programs and initiatives to grow opportunities for diverse learners and communities.
- Supervise and develop staff and manage their day-to-day activities, conducting annual reviews, working through employee relations issues, and providing opportunities for professional development while promoting a diverse and inclusive environment.
- Cooperate with Associate Deans, Institute Directors, Program Managers and other operational units to provide overall leadership for program development and evaluation.
- Develop and design annual and multi-year program planning at multiple scales, statewide needs assessment, situational analysis, training and resource development for new and existing colleagues, divisional program-related data collection and use, methods of teaching and learning for multicultural audiences, and effective educational delivery.
- Support onboarding processes for new colleagues in collaboration with the Office of Human Resources and the Institutes across UW-Extension with a strong focus on orientation and building capacity for program development skills.
- Manage recruitments for new positions within OPSS.
- Collaborate with Communications staff to implement, share and maintain OPSS content and other public communications.
- Engage with UW-Madison’s University Relations on sharing impact stories and other data projects demonstrating the value of UW-Extension in communities.
- Serve as UW-Extension’s representative on various committees and working groups.
- Work closely with Departments, Institutes, and Programs to ensure a consistent, evidence-based approach to program development.
- Provide leadership to ensure educational methods are aligned and meet the needs of a wide range of diverse learners, collaborating with Educational Technology Services and the Institutes.
- Work closely with leadership to develop and implement reporting tools to track progress toward strategic priorities, and to satisfy requirements of funding partners, including the federal government.
- A master’s degree in evaluation, planning or a related field reflective of UW-Extension programming.
- Seven or more years of progressively more responsible experience in program planning and/or evaluation.
- Familiarity with sources of extramural support, such as federal and state grants and contracts with other external partners.
- Demonstrated supervisory and/or management abilities.
- Experience using non-traditional learning methods in delivering outreach education.
- Evidence of success in designing, implementing and evaluating educational programs for diverse audiences.
- Excellent administrative and organizational skills, including collaboration skills across multiple offices, a diverse group of colleagues, and motivational leadership abilities.
- Experience in policy-making and strategic thinking.
- Excellent written and oral communication skills.
- Experience in impact reporting to advance strategic initiatives of an organization.
- Demonstrated commitment to enhancing diversity through inclusive design and language with significant skills and experience working with people as individuals, groups and staff, specifically from a position of leadership.
- PhD in educational planning and/or evaluation.
- Experience managing staff within an institution of higher education.
- Experience in change management.
- Experience in building and developing new operational processes.
- Experience designing planning and reporting systems.
- Experience leading statewide needs assessments/situational analyses.
For more information and/or to apply, please visit the website listed.