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Oklahoma State University
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Posted: 03/6/2017
Manager Facilities Support Services

This position is the Facilities Support Services management lead. There is one manager for the department. This position will be responsible for overseeing maintenance and repair work, event setups, sign shop work, key shop, surplus inventory management, pest control and recycling work performed by other members of the team. The position must maintain an awareness of the workload and available resources to make good decisions. The position will supervise employee performance; oversee the information gathering, diagnosis, equipment inventory, equipment labeling, and scheduling associated with department work; planned maintenance, corrective and reactive maintenance and repair; manage the work control program; and staff and develop the team. This position will involve extensive communication and scheduling. Supervises the performance of all phases of work related to moving, key and sign shop work, surplus inventory management, pest control, and recycling and support for the maintenance zones and construction team. This position is responsible for determining the need, scheduling tasks, assigning technicians to tasks, and performing tasks including campus signage, keys, access control, special event setups, moves, surplus inventory management, pest control and recycling.  The position manages the Work Control area to ensure that requests of emergency, urgent, routine, or scheduled work are accurately translated to service requests and that the work is assessed, allocated, and accomplished appropriately. This position will be expected to interact with customers and other employees in a professional manner that enhances work effectiveness for the organization. All other duties as assigned.

Work may be required and scheduled during non-business hours which include evenings, Saturdays and Sundays. Must use appropriate personal protective equipment as required (gloves, safety glasses, etc.). Due to communication expectations of the position, the incumbent will be required to maintain a personal cell phone and will be required to be continually available both during and after normal working hours. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.

Work involves regular exposure to uncomfortable and hazardous working conditions, both indoors and out, such as extreme temperatures, moving machinery, electrical sources, potential hazardous chemicals, dirt, dust, fumes, smoke, unpleasant odors, and loud noises. All types of inclement weather and extreme outdoor temperatures. Position requires regular physical exertion. Must be able to occasionally move about or remain in a stationary position 50% of the time. Constantly positions self to fulfill the duties of the position which include overseeing work in small mechanical rooms and other maintenance or construction activities for facilities. Occasionally ascends/descends heights to accomplish work. Occasional lifting, pulling, pushing, and carrying of sometimes very heavy equipment and supplies. Frequent work on stairs and occasional work on roofs and ladders. Some irregular and extra hours as needed for projects and emergencies. Emergencies frequently involve difficult working conditions.

Minimum qualifications: Bachelor degree and six years of prior successful work experience with three of those years working in a building maintenance organization; or two years post-secondary education with eight years of prior successful work experience with five of those years working in a building maintenance organization; or a High School graduate/GED with ten years of prior successful work experience with seven of those years working in a building maintenance organization. Experience working in an organization that is responsible for maintaining, renovating and preserving facilities. Able to follow directions as presented by supervisor. Effective work habits, including commitment to quality work, time management and organizational skills, attention to detail, ability to multitask, and good record-keeping skills. Good judgment in making decisions, asking for help, bringing forward problems, and communicating with others. Able to learn and act on new technical or complex information. Have before hire and maintain after hire a valid driver's license. A valid driver's license must be maintained for the operation of an OSU vehicle, which is required in the performance of job duties as assigned. Ability to manage and motivate people. The person in this position frequently communicates with customers and employees who have inquiries on work and must be able to exchange accurate information in these situations. Computer skills in Outlook, Word, and Excel for departmental record keeping, and good organizational ability. This position requires the physical ability to lift up to 50 lbs occasionally. Skills in evaluating the work of others to ensure adherence to stated standards. Skill in conflict resolution and resolving problems involving tenants and contractors regarding contract requirements. Considerable knowledge of methods, standards and equipment used within the facility maintenance, repair and renovation industry. Ability to estimate costs and assess bids. Familiarity with practices and general operations for moving material and equipment, surplus inventory management, event setups, signage work, key shop and recycling work. Ability to communicate effectively and accurately. Ability to establish and maintain effective working relations with contractors and departmental representatives. Ability to work independently. Ability to present a friendly and positive demeanor to children and clients served, staff and the general public. Ability to become proficient in the use of CMMS (Computerized Maintenance Management System) "AiM" computer system and mobile technology.

Prefer candidate with bachelor degree and six years of prior successful work experience in a building maintenance organization; or two years post-secondary education with eight years of prior successful work experience working in a building maintenance organization; or a High School graduate/GED with ten years of prior successful work experience working in a building maintenance organization. Evidence of detailed knowledge of practices and general operations for moving material and equipment, event setups, signage work, key shop work, surplus inventory management and recycling.

Apply online at for consideration. For assistance with the on-line application process or to request an accommodation to enable application, contact OSU Human Resources, 106 Whitehurst, Stillwater, OK 74078 or call 405-744-7401.  Oklahoma State University is an Affirmative Action/Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, disability, protected veteran status, or other protected category. OSU is a VEVRAA Federal Contractor and desires priority referrals of protected veterans for its openings. OSU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)