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University of Missouri-Columbia
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Posted: 01/24/2019
Senior Business Operations Associate - Columbia, MO

Must Apply at:

Job ID: 27904

Hiring Department

Job Description

MU Extension’s distinct land-grant mission is to improve lives, communities and economies by producing relevant, reliable and responsive educational strategies throughout Missouri. Our dedicated and knowledgeable faculty and staff collaborate with researchers and community leaders to develop and deliver programs that address needs of Missourians including: educational attainment; environmental concerns; community, economic, business and workforce development; global food systems; and health systems. For more information about MU Extension please visit

The Nexus@Mizzou project provides a comprehensive and adept online platform solution that connects Missouri residents with University of Missouri Extension educational offerings.  The selected candidate will join a team of online website development and content managers who partner with the many extension programs to deliver effective and efficient access to the services they provide.  This candidate will coordinate and execute the transfer of various modes of content onto the extension online platform and will serve as a liaison to both internal constituents and to the public. 

This position manages and coordinates multiple concurrent projects migrating websites, online learning courses and face-to-face events onto the Nexus@Mizzou (MU Extension website) platform.

This position has shared responsibility for the maintenance, updating, trouble resolution and customer service associated to all systems within the Nexus@Mizzou program.

This includes business operations systems support for all Extension groups and other campus or system groups that are leveraging the platform.

This position serves as a technical subject matter expert (SME) to program/project managers who lead strategic implementation projects. 

This position has shared responsibility to provide help desk management support for internal faculty and end users (the public) of the systems.

This position investigates and resolves platform and product order entry or delivery issues with Missourians or citizens throughout the United States.

This position represents the platform to faculty, administrative staff, executive management, and to the public.


  • Troubleshoot and problem solve technical issues which are preventing Missourians from viewing, downloading or accessing any product offering that a program page aggregates.
  • Identify the most likely root cause of a problem within the online platform and either solve outright or escalate to management, ETCS/DoIT or to the external vendors involved in the program.
  • Act as an internal consultant associated to the current capabilities of the systems managed. Maintain certification year over year on software packages offering certification.
  • Facilitate meetings to elicit clear and concise business requirements to be implemented for the customer. Translate business problems into functional requirements which can be broken down into detailed tasks to be worked by team members. Co-manage multiple concurrent enhancement requests by faculty, specialist or program owner.
  • Oversee internal testing of business feature functionality and conduct user acceptance testing with faculty and program leaders. Create step by step scripts executed by end users to validate and verify all documented requirements have been delivered and are working to the customer's satisfaction.
  • Provide help desk management support for internal faculty and end users (the public) of the systems. Contact end users directly to troubleshoot and resolve system usage issues. Open and track repair/enhancement tickets with DoIT or external vendors. Open and track enhancement tickets with vendors.
  • Investigate and resolve any system configuration or setup issues in the platforms.
  • Advocates and drives changes in policies and procedures impacting internal and external workgroups.

Professional expectations

  • Conduct all activities in accordance with the Civil Rights Acts, Title IX, Rehabilitation, Americans with Disabilities Act and local, state and region affirmative action plans. Other duties and responsibilities will be expected to support the mission and purpose of MU Extension.


  • Receives guidance from management to maximize effective use of skill set.
  • Oversees online conversion projects with autonomy within established program goals.
  • Advises management of necessary process changes, platform enhancements, and/or program requirements. 

Successful candidate will also demonstrate the following core attributes:

  • Effective listening, written and oral communication skills across divergent internal and external client groups.
  • Advanced technical skills with an understanding of web development, pricing strategies and data mining.
  • Flexibility, resiliency, and the ability to operate with minimal guidance.
  • Perform other duties as required.



Salary Range: $47, 476 - $51,000/annually

Grade: GGS-010

University Title: Senior Business Operations Associate

Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.


Monday- Friday, days.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

  3-5 years - progressive professional experience in operations, IT and planning specializing in business analysis and maintenance/operations.

  5 years - in customer service operations interfacing to the public.

  5 years - website construction and content management experience.

  Excellent interpersonal communication skills.

  Must be able to communicate complex technical plans to end users and senior management.

  Management of complex online content delivery systems.

  Strong working knowledge of HTML/CSS.

  Experience with e-commerce, learning management system (LMS) and/or event management platforms.

Benefit Eligibility

This position is eligible for University benefits.  The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving  the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

Must Apply at:

Job ID: 27904