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South Dakota State University
Continuing and Distance Education
South Dakota
Posted: 07/13/2021
Enrollment and Student Success Coach

South Dakota State University (SDSU) seeks an experienced, highly motivated professional to serve as Enrollment and Student Success Coach within Continuing and Distance Education located in Sioux Falls, SD at Community College for Sioux Falls. This is a 12 month, full-time, benefit eligible position that reports to the Assistant Director of Continuing and Distance Education (CDE).

SDSU is especially interested in candidates that can contribute to and/or coordinate course offerings that address the experiences of underrepresented minorities in organizations. Women, minorities, veterans, and people with disabilities are especially encouraged to apply.

Must be authorized to work in the U.S. Sponsorship is not available for this position.


The Enrollment and Student Success Coach serves to support the growth of the University’s distance education offerings through recruitment efforts and serving as the point-of-contact for prospective online and off-campus students; assists with the enrollment and onboarding of new online and off-campus students; and provides advising and student support services for online and off-campus students. Some specific aspects of the position include:

· Utilize SDSU’s Customer Relationship Management (CRM) application to develop and manage communication plans for prospective and new online and off-campus students.

· Assist prospective online and off-campus students to navigate SDSU admissions and financial aid processes.

· Collaborate with online and off-campus program coordinators regarding enrollment goals and recruitment efforts.

· Develop and implement virtual new student orientation for online and off-campus students and maintain the D2L Orientation and Resources for Online Learners presence.

· Facilitate the pre-evaluations of transfer credits for incoming online and off-campus students.

· Collaborate with academic programs to ensure students are advised appropriately for the online or off-campus environment.

· Manage reports of online applicants, admits and enrollments by semester and annually.

· Research and implement effective practices in academic advising and student support for online and off-campus students.

· Advise students on academic and personal matters ranging from selecting a program of student to course registration and the development of academic plans, to financial well-being, student engagement, and academic success strategies.

· Coordinate with CDE student support staff to develop and maintain regular and ongoing communication with online and off-campus students.


· Four-year college degree in a field related to enrollment and student support services (i.e., Human Development, Psychology, Sociology, Education, Counseling, etc.);

· Minimum of one year experience in enrollment and student support services;

· Experience working with a diverse population of college students;

· Demonstrated understanding of the use of technology to recruit and deliver student support services in a higher education setting;

· Excellent oral and written communication skills;

· Strong interpersonal skills.


· Master’s degree in area related to college counseling, student services, academic advising, adult, and continuing education;

· At least three years of experience in enrollment and student support services;

· Demonstrated experience with online or distance learning;

· Knowledge of current practices and trends in the recruitment and support of adult learners, transfer students, and students in online/distance education;

· Ability to work autonomously.


Commensurate with qualifications.


South Dakota State University offers a wide range of benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions.


SDSU offers a rich academic experience in an environment of inclusion and access through inspired, student-centered education, creative activities and research, innovation and engagement that improve the quality of life in South Dakota, the region, the nation, and the world. Its employees embrace the university’s core values of being people-centered, expanding knowledge through creativity, embracing organizational and personal integrity, commitment to diversity, and excellence through continuous improvement.

As the state’s 1862 Morrill Act land-grant institution, the work of the university is carried out on its main resident campus in Brookings, at sites in Sioux Falls, Pierre, Rapid City, and Aberdeen, and through Extension offices and Agricultural Experiment Station research sites across South Dakota.

SDSU was recognized as one of 54 institutions in the United States as an Innovation and Economic Prosperity University by the Association of Public and Land-Grant Universities in 2014. The university’s total research expenditures are greater than $60 million. SDSU is the state’s first High Research Activity institution as classified by the Carnegie Foundation for the Advancement of Teaching.

Jackrabbits Athletics competes as an NCAA Division I member with membership in the Missouri Valley Football Conference, the Summit League and the Big XII for wrestling.

Brookings is home to approximately 24,000 residents and is located 60 miles north of Sioux Falls and 200 miles west of Minneapolis. rates Brookings as an ideal community for families, students, young professionals, and retirees. It considers Brookings among the safest and most vibrant cities in South Dakota.

The Brookings Public School District educates approximately 3,300 K-12 students and ranks among the state’s highest academic achieving school districts. The district includes three elementary schools, an intermediate school for fourth and fifth grade, one middle school and a high school.

The city also boasts an abundance of attractions and activities, including the Children’s Museum of South Dakota, Dakota Nature Park, South Dakota Art Museum, McCrory Gardens, South Dakota Agricultural Heritage Museum, Outdoor Adventure Center, and the Brookings Summer Arts Festival.


Position is open until filled with full consideration given to applications received by August 3, 2021.


SDSU accepts applications through an on-line employment site. To apply, visit:, search by the position title, view the job announcement, and click on “apply for this job.” This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted. Please contact SDSU Human Resources at (605) 688-4128 if you require assistance with this process.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check.

South Dakota State University is a tobacco free environment.

It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.

For questions on the position, contact Kasandra Williams-Ponto at 605-688-4154 or

South Dakota State University is committed to affirmative action, equal opportunity and the diversity of its faculty, staff, and students. Women, minorities, veterans, and people with SDSU prohibits discrimination on the basis of sex, race, color, creed, national origin, ancestry, citizenship, gender, gender identification, transgender, sexual orientation, religion, age, disability, genetic information, veteran status, or any other status that may become protected under law against discrimination in the offering of all educational programs and employment opportunities. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128.