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North Carolina A&T State University
North Carolina
Website URL:
Posted: 11/27/2022
Executive Director of Career Services and Experiential Learning (Temporary)

The Office of Career Services (OCS) provides innovative, comprehensive, and progressive interdisciplinary programs, services, and resources to assist the University’s 13,000+ undergraduate and graduate students and recent alumni in launching their careers. Career Services is customer-focused and centralizes the functions of career development/counseling, full-time employment, on-campus student employment, summer internships, cooperative education, and part-time employment. The OCS brings 1200+ employers to campus and shares more than 15,000 position announcements yearly. Individuals formally enrolled in a degree-granting program at the University, or alumni, are eligible to use the facilities, programs, and services.

In this temporary role, the Executive Director of Career Services and Experiential Learning is responsible for the strategic direction of the Career Services function. The Executive Director is responsible for defining the business processes, policies, and procedures, providing vision and collaborative support across the Career Services spectrum; and providing best practices, standards, methodologies, tools, and shared learning to achieve the unit’s goals. The Executive director oversees and coordinates all Career Development programs and activities to ensure that students and alumni are given opportunities to explore and select career options and acquire work-related experiences to maximize college to career success.

The Executive Director provides visionary leadership for the Office of Career Services and Experiential Learning to ensure students and recent alumni access innovative, contemporary career development programs and experiential learning opportunities. The OCS also prepares them to meet the 21st-century global workforce needs and full-time employment that aligns with their academic fields and career aspirations.

The OCS Executive Director plans, administers, coordinates, and supervises the Office of Career Services functions. Oversees the daily operations and maintains appropriate contact with personnel to ensure students, faculty, staff, and visitors are responded to effectively with a service orientation reflecting professional best practices. The OCS Executive Director ensures that office operations reflect a high quality of service; develops policies and procedures, as necessary, with appropriate consultation and review.

The OCS Executive Director serves as or appoints a liaison with other university and community organizations to accomplish departmental goals and objectives, enriches campus life, and fosters cooperation and a sense of community.

The OCS Executive Director develops a strategic vision for the department to meet metrics for career success and experiential learning; develops and provides regular reports to University leadership and administrator. The OCS Executive Director markets and communicates career success to internal and external stakeholders and uses data to update strategic priorities and programs to ensure continuous improvements.

The OCS Executive Director ensures that the department meets the National Association of Colleges and Employers (NACE) and Council for the Advancement of Standards in Higher Education (CAS) professional standards. The OCS Executive Director stays current in the application of technology, including initiating cutting-edge applications (i.e., online student registration, jobs, on-campus interviewing, career fairs, etc.). The OCS Executive Director will develop, review quality service improvement plans and make the necessary changes to meet the unit’s goals and objectives.

The OCS Executive Director will develop the quality of service standards; maintain the department mission statement expressing student learning outcomes and quality of service standards. The OCS Executive Director will establish department goals and yearly objectives; evaluate the quality of service, student satisfaction, and department objectives; identify and maintain department measures of functions; use data to improve and modify operations and programs.

The OCS Executive Director will recruit and retain a diverse, academically, and experientially well-prepared staff; oversee the recruitment, selection, orientation, and training of qualified staff members; provide direct supervision to OCS associate directors and University/Industry Cluster; establish and/or assist supervisors and staff with developing and implementing OCS policies and procedures, and conduct employee performance goal setting and evaluation.

The OCS Executive Director will act as or assign a liaison with student organizations, university administrative units, and non-university organizations concerning department activities; act as a

spokesperson for the University, when appropriate, regarding department issues; disseminate department-specific information to students, faculty, and staff; serve on committees and advisory boards as requested and/or appropriate; use technology for improved communication, and analyze and develop office publicity and marketing strategies.

The OCS Executive Director will meet with employers to develop and maintain excellent employer relations; establish sponsorships; consult regarding college relations/recruiting issues; oversee and conduct outreach to new employers; oversee and direct research on college students/graduates and other career-related matters; respond or ensure the response to requests for information or assistance in career-related issues such as job market and academic programs/ preparation, etc.; coordinate satellite locations within colleges; remain current on career issues and career services programming, resources, and technology; and implement innovations as feasible.

The OCS Executive Director will develop budgets linked to departmental goals; follow University fiscal procedures; monitor spending and stay within allocation; maintain department financial overview file; maintain state and special fund accounts (i.e., gifts, career days, etc.); facilitate fundraising efforts as appropriate, and facilitate the implementation of Banner for the OCS as well as other technologies as needed to ensure that the office is equipped with the technology needed to carry out its mission.

The OCS Executive Director is knowledgeable and stays abreast of career development, the latest technology, and trends, career counseling, job search strategies, job market trends, employer relations, contemporary recruitment practices, and/or trends in career services, recruitment, or workforce development.

The OCS Executive Director also ensures maintenance of the OCS physical facility; works with facilities and other vendors to maximize space, and enhances the office environment.

Preferred Experience:

Master’s degree in human resources, student personnel, adult education, business administration (MBA), or a related field with ten-plus years of experience in career services or workforce development with seven years of career-related workshop/seminar development and training. Self-directed, creative, and service-oriented with strong leadership skills. Experience developing policies and procedures as well as experience using career services software applications.

Knowledgeable in the use of the latest technology and trends in Career Services.

Knowledgeable of career development, career counseling, job search strategies, job market trends, employer relations, contemporary recruitment practices, and/or trends in career services, recruitment, or workforce development.