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University at Albany, SUNY
Professional Development Program
New York
Website URL:
Posted: 07/27/2022
Information Systems Assistant (R22-32)

The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks service-minded individuals who are committed to performing high-quality work to fill vacancies for two Network and User Support Specialist positions located in Albany, NY.



The Information Systems Assistant is responsible for assisting in the management of a PC-based network in a medium-sized educational environment, maintaining of inventory records, and for providing user support for hardware and software issues. The ISA is responsible for troubleshooting computer-related problems, installing and resolving questions regarding hardware and software, and maintaining databases, records of upgrades, installations, and resolutions to computer issues/problems.



  1. Bachelor’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization in a related field;
  2. One to three years’ experience in hardware installation, repair, and maintenance;
  3. One to three years’ experience in end-user support;
  4. Demonstrated experience with network hardware and software technology, Microsoft Windows troubleshooting, anti-virus software and Microsoft Office products;
  5. Good organizational skills, strong attention to detail, and excellent communication skills;
  6. Ability to work with a culturally diverse population;
  7. Ability to lift and transport equipment up to 40 lbs.


1. Three to five years’ experience supporting servers and troubleshooting communications on a Microsoft Windows-based network;

2. Three to five years’ experience providing end-user support

3. Demonstrated experience providing software training and/or documentation

SPECIAL NOTES: Employment is with The Research Foundation for The State University of New York, a private, nonprofit, educational corporation that administers sponsored program activity for the University at Albany. Salary is expected to be in the low $60’s annually. Persons interested int eh above position should submit a resume, three work-related references, and a letter of application. Candidates selected for final interview will be asked to complete an assignment related to this position’s job functions. Review of applications will begin immediately and continue until position is filled. To apply, go to Applicants may also visit our website at for more information.


Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report (“Clery Report”): As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Research Foundation for The State University of New York, offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.