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Kansas State University
Posted: 05/10/2022


Department: 3670080012 Vet Med Support Services

Job no: 512935

Employment type: Staff Full Time (Unclassified - Term)

Location: Manhattan, Kansas

Categories: Veterinary Medicine

Pay Grade: 07A

About This Role:

The Veterinary Diagnostic Laboratory within the College of Veterinary Medicine is seeking applicants for an Interpreter. This position is the first point of contact for Clients of the Kansas State Veterinary Diagnostic Lab. Responsible for managing all communications with all international clients. Position acts as a customer service representative, fielding calls from clients and responding appropriately. The incumbent is expected to work independently while utilizing good judgment and adherence to policy and procedures. Assignments involve detailed coding of payments, processing of client credit card payments, entering payments into the laboratory information management system, constantly interacting with Clients, Faculty, and Staff, and assisting with the adjustments and open accessions processes.


• International Communications

- This position is solely responsible for managing Business Office communications for all international KSVDL clients, with a majority of these clients being Spanish speaking

- Responsible for all phone and email correspondence with international clients

- Coordinates between the labs and the Business Office to ensure correct tests ordered, results sent out properly, as well as handles billing issues as they arise

- All first-time international clients seeking Rabies Laboratory services are automatically set to pre-pay status

- Responsible for coordinating with the Rabies Lab to ensure payments are collected and processed both timely and accurately from these clients to guarantee the client's results are released as soon as they become available

- Works with clients directly to ensure their credit cards are correctly processed through the KSVDL credit card terminal meeting international regulations

• Daily Accounts Receivable Processing

- First point of contact on the KSVDL Business Office main telephone line as well as the VDLBusiness email inbox (shared email inbox)

- Responsible for coding and entering checks, cash, cashnet, and credit cards into the laboratory information management system (LIMS) to ensure the payments are accurately reflected on client's accounts

- Due to the critical nature of entering payments timely on the last business day of the month, before invoicing on the 1st of every month, the employee is expected to attend work on the last business day of the month as much as reasonably possible

- Back-up for Rabies lab special service payments (STAT Fees and Courier fees)

- Lead on monthly credit balance research, 30 day past due calls, and current large balance calls

- Sorts invoices and processes them through the folder-sorter for send out on the 1st business day of every month

- Due to the critical nature of sending out all invoices on the first business day of the month, the employee is expected to attend work on the first business day of the month as much as reasonably possible

- Generates pre-scripted 60-day letters on the 1st business day of every month

• Adjustments

- Ensures all adjustments follow standard operating procedures when entered into LIMS

- Coordinates appropriate signature(s) on form and enters adjustments into LIMS within 15 days of receiving the adjustment form Open Accession List Monitoring

- Responsible for the monthly generation of the open accession report out of LIMS

- Monitors accessions which have been open for more than 30 days

- Communicates with case coordinator about open accession(s)

- Resolves any issues so accession(s) can be closed by the last business day of the month

• Special Projects

- Other duties as assigned

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit:

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the

What You'll Need to Succeed:

Minimum Qualifications:

• Bachelor's Degree

• Ability to speak foreign languages, specifically Spanish

Preferred Qualifications:

• One to two years of experience in customer service

• One to two years of experience in accounts receivables

• One to two years of experience in accounting and financial reporting

• Three years of experience in general office, clerical, and administrative support work

• Ability to use calculators, personal computers and application software, specifically Microsoft Office and Laboratory Information Software

• Ability to organize and clearly express information in concise written form

• Ability to arbitrate and investigate difficulties concerning account issues

• Ability to establish and maintain effective working relationships with coworkers and representatives of other agencies or departments

Other Requirements:

Applicants must be currently authorized to work in the United States at the time of employment

How to Apply:

Please submit the following documents:

• Cover Letter

• Resume

• Contact information for three professional references

Screening of Applications Begins:

Screening begins immediately and continues until the position is filled.

Anticipated Hiring Salary Range:

$17.34 - $26.35 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

Advertised: Apr 28, 2022

Application Closes: Open until filled

To apply, visit