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Kansas State University
Posted: 03/02/2023
Assistant Director, Student Services & SAP

Assistant Director, Student Services & SAP

Department: 3670003540 Student Financial Assistance

Job no: 514746

Employment type: Staff Full Time (Unclassified – Regular)

Location: Manhattan, Kansas

Worksite: Hybrid eligible (partially remote, must reside in US)

Categories: Administrative / Professional, Business / Accounting / Finance

Pay Grade: 10A

About This Role:

Provides robust leadership and management of the student services unit within the department. Items to be performed include:

• Provide supervision and direction to the office’s financial aid advisors in conducting proactive campaigns designed to engage students in the completion of time sensitive student aid processing objectives. Utilization of available technology is necessary to provide service in an efficient manner.

• Be forward-thinking to guide student services staff to complete typical annual processing tasks

• Serve as office liaison with campus partners and departments in coordinating and scheduling student aid outreach and speaking events.

• Manages incoming communications to office (ie. emails and phone calls) and provides direction to student services staff to mitigate high demand time periods.

• Coordinate with packaging/fiscal staff member to have an awareness of available funds so that advising staff can assist students in financial crisis.

Manages all aspects of the office’s administration of Satisfactory Academic Progress (SAP) to ensure compliance with federal regulations. Tasks include:

• Runs system processes which calculate SAP at the end of each semester

• Executes system SAP queries and reviews output of same after SAP has been calculated

• Communicates calculated SAP statuses to students in accordance with regulatory requirements as well as in keeping with best student service practices. Communications extend also to the academic advising community and other integral units that support the students’ academic progress.

• Utilizes independent, professional judgment when reviewing SAP appeals submitted by students to determine possible next steps in a student’s aid eligibility. Updates the student information system accordingly and ensures all documentation is included in the student’s imaging file. Incumbent executes and responds to all required communications associated with the appeal process.

Contributes to the development and testing of system functionality, ensuring compliance with federal student aid regulations and to increase office productivity and efficiency. Items include:

• Setup system functionality and test enhancement requests, such as the annual updates to the Net Price Calculator, the College Financing Plan, and other items.

• Assist with the development of reports and processes by gathering requirements and drafting specifications to share with IT staff.

• Provide functional training to office staff and/or other campus partners after new functionality is implemented along with creating documentation or other training materials.

• Represent the office by contributing to IT project meetings.

Collaborate with other Student Financial Assistance leadership to ensure regulatory compliance and delivery of consumer information to students. Tasks include:

• Review regulations to ensure all aspects are covered by working with office leadership and other stakeholders.

• Update and maintain the office’s published disclosure information.

• Ensures consumer information is sent to students in accordance with required timelines.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits/overview/

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the https://www.k-state.edu/about/community.html

Worksite Options:

This position is eligible for hybrid worksite. Work is performed partially remote and partially on employer premises or designated assignment location.

Visit this https://www.k-state.edu/hcs/policies/remote-work/index.html for K-State’s guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

• Bachelor’s Degree

• Three to five years of relevant experience

Preferred Qualifications:

• 2-3 years of supervisory experience

• Experience in providing presentations and/or conducting training

• Experience in researching and interpreting regulations and compliance related topics

• Prior work experience in a customer service profession

• Complex, analytical thinking

• Ability to create specifications for system development and test results

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

• Incumbent may not be in default on a federal student loan and/or owe any federal grant overpayment.

How to Apply:

Please submit the following documents:

• Cover Letter

• Resume

• Three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$51,500 – $66,929 annually

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability, or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

Advertised: Feb 28, 2023

Application Closes: Open until filled

To apply, visit https://apptrkr.com/3955122