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University at Albany, SUNY
Professional Development Program
Posted: 07/04/2023
Social Services Training Program Coordinator (R23-35)

 The Professional Development Program (PDP) of the University at Albany’s Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Social Services Training Program Coordinator position within PDP’s Homeless Services Training Resource System Project in Albany, NY.

Description of Duties:

Oversees and coordinates activities of the Homeless Services Training Resource System. These activities support and entail designing and delivering training for all levels of staff that implement homeless and housing services in the community with the goal of improved service delivery, reduced staff turnover, and better outcomes for unstably housed individuals and families. Serves as liaison to project sponsor, trainee population and other stakeholders; supervises project staff.  Responsibilities include, but are not limited to:

  • Coordinates/implements adult education/training programs for staff in homeless services including traditional classroom and synchronous on-line training as well as scripted and recorded asynchronous on-line programs for a geographically dispersed audience throughout NYS.
  • Leads development of and assists with updating/preparing training plans, curricula, training manuals, and other instructional materials; coordinates related project activities, including researching content, and planning, designing, and developing needs assessment, program evaluation tools, and reference materials; identifies consultants to serve as subject matter experts, curriculum developers or trainers when needed.
  • Serves as master trainer/conducts direct classroom training; facilitates meetings and focus groups as needed.
  • Keeps abreast of current practices and emerging trends related to homeless services in NYS, and latest trends and established best practices in the field of training design, curriculum development and training delivery methods, technologies, and tools.
  • Monitors evaluation results; works with project staff to develop and conduct surveys to evaluate training methods, and training program effectiveness.


  1. Bachelor’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
  2. Minimum of five years of experience in developing and delivering adult training curriculum or teaching, or a combination of either and experience with homeless services and programs.
  3. Working knowledge of adult learning principles and the instructional design process.
  4. Strong presentation skills including developing effective presentation materials using tools such as MS PowerPoint.
  5. Excellent communication (in particular, reading with attention to detail, writing, listening, and speaking), interpersonal and problem-solving skills.
  6. Ability to manage multiple priorities and competing deadlines effectively with strong attention to detail.
  7. Ability to manage (training program) outreach such as preparing announcements and posting schedule within an online recruitment and registration environment, respond to inquiries by email or phone, and maintain database of past and prospective participants.
  8. High level proficiency using a computer for organized work productivity and for creating work products including electronic mail, calendar, document sharing, document creation including templates, and project planning preferably using Microsoft Outlook, Word, Excel, and SharePoint.
  9. Staff supervisory experience.
  10. Applicants must address in their applications their ability to work with a culturally diverse population.
  11. Ability to work well independently and in a team setting with a strong customer orientation.
  12. Ability to travel statewide, including travel to areas that may not be served by public transportation, and to work variable hours, and the ability to lift and carry up to 40 lbs.


  1. Master’s degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization in Social Welfare, Public Administration and Policy, Education, Communications, or a related field, and a minimum of three years’ experience in the development and delivery of adult training curriculum or teaching.
  2. Working knowledge of New York State social service delivery system and policy initiatives concerning homeless services, or experience working within a state or county social services agency or human services organization.
  3. Experience with remote technology-based training delivery using webinar tools such as Webex.
  4. Experience with script writing such as for asynchronous training development.
  5. Experience with other computer tools such as Constant Contact, SurveyMonkey or other survey tools, or learning management/database systems.
  6. Experience related to workforce training tasks such as conducting training needs assessment, working with subject matter experts to gather content, and negotiating with consultants on contracted training deliverables.
  7. Experience with project management or administration.
  8. Experience completing and managing work in a remote environment including supervising staff.

SPECIAL NOTES: Employment is with The Research Foundation for The State University of New York, a private, nonprofit, educational corporation that administers sponsored program activity for the University at Albany.  Salary is expected to be $72,000-$76,963. Persons interested in the above position should submit a resume, three work-related references, along with a letter of application. Those selected for a first interview will be asked to submit, prior to the interview, two writing samples for which the applicant was the primary author.  Review of applications will begin immediately and continue until the position is filled.  To apply, go to http://rfhr.interviewexchange.com/jobofferdetails.jsp?JOBID=163276. Applicants may also visit our website at www.pdp.albany.edu for more information. The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. Please see the RF Benefits Flyer for more information.

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report (“Clery Report”): http://police.albany.edu/asr.htm  As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY  will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Research Foundation for The State University of New York, offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.