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University of Missouri-Columbia
Extension and Engagement
Posted: 10/11/2023
Instructional Support Associate (FRTI)

Hiring Department

University of Missouri (MU) Office of Extension and Engagement

Fire and Rescue Training Institute (FRTI)

Job Description

MU TITLE: Operations Support Tech II

LOCATION: 2800 Maguire Blvd, Columbia, MO

The University of Missouri (MU) Office of Extension and Engagement’s distinct land-grant mission is to improve lives, communities, and economies by producing relevant, reliable, and responsive educational strategies throughout Missouri. Our dedicated and knowledgeable faculty and staff collaborate with researchers and community leaders to develop and deliver programs that address the needs of Missourians including: educational attainment; environmental concerns; community, economic, business and workforce development; global food systems; and health systems. For more information about MU Extension and Engagement, please visit https://extension.missouri.edu.

The University of Missouri Fire and Rescue Training Institute (MU FRTI) provides training throughout Missouri and nationally, to volunteer and career firefighters, fire specialists, fire officers, members of industrial and institutional fire brigades, and members of allied emergency services organizations.

This Instructional Support Associate is responsible for manual and clerical work involving the performance of varied activities including receiving, storing, issuing, delivering, and shipping of widely diversified or specialized supplies to support instructional delivery for the Institute.  Position works directly with internal and external customers/clients of the Institute. This position performs customer service work, point of service/sales, and technical assistance with equipment. The position is also responsible for a diverse fleet of vehicles, trailers and mobile training props and equipment.


Responsible for managing and coordinating the processing of instructional materials and training support equipment related to the delivery of technical training and education related to the continuing professional education of fire and emergency service personnel. This includes providing customer service to the Institute’s technical specialists, staff, and adjunct instructor cadre, along with students, fire chiefs, elected officials, and other emergency service personnel and managers. Individual filling the position must be able to evaluate needs, problem solve, and develop solutions to meet customer expectations.

Responsible for inventory, receiving, storage, and delivery of instructional support materials. Independently perform difficult tasks in connection with proper inventory levels, equipment readiness, establishing which materials are required based upon type of course delivery, and most efficient delivery methods.

Unload and unpack incoming materials, supplies, and equipment, check delivery receipts with purchase orders; may record items received on inventory cards and other records.

Check, sort and store incoming supplies and materials in appropriate storage area in/on racks, shelves, bins, cabinets, special storage containers, etc. May stamp storage items with identifying code number of prepare inventory sheet for inclusion with supplies.

Assemble orders; wrap, box, crate, mark, and otherwise prepare outgoing shipments to meet scheduled deliveries; load materials, supplies, tools, and equipment in vehicles, trailers or training props; deliver and receive supply items; obtain authorizing signatures on order acknowledging receipt of delivered goods.

Assist in keeping a perpetual inventory of stock as it is received and issued.  May write request for requisitions for replenishment of stock, searching catalogs, technical bulletins, nomenclature lists, etc., to identify special items; rearrange and replace items on shelves; assist in taking periodic inventories of stock.

Select, determine, and apply procedures, and methods without specific interpretation from supervisors; make recommendations concerning alignment of services to operating needs; refer situations involving major deviations from established methods to a supervisor and make recommendations suggesting course of action to be taken.

Manage the FRTI Resource Center – control and maintain needed inventory; purchase manuals and instructional materials; procure apparel and other resale items; handle all student material sales and shipments; working within set budgets, and tracking expenses and revenues.

Serve as a back-up to the FRTI Educational Program Coordinator III .

May assist the faculty or staff in setting up and in operating items of equipment for training.

Perform varied filing and clerical duties. Process requisitions and credit memorandums; check tally-ins against purchase orders; prepare necessary data processing forms for new stock items received and enter prices in appropriate catalogues; record documents in registers, listing such data as purchase order number, date received, date issued, etc; prepare necessary reports.

Clean and detail vehicles and trailers including inspection and performing technical maintenance of equipment and training props related to fire and rescue services.

Review monthly vehicle fuel statements and assure that receipts are accounted for.

Coordinate with University garage on any maintenance or recall issues for vehicle fleet.

Operate vehicles including vans, SUVs, pickup trucks and large road tractors; two-wheel carts or dollies, and other materials handling equipment incidental to performance of duties.

Perform duties of transport driver to haul and deliver equipment trailers and mobile training props to various training locations both in-state and out-of-state as required to meet training schedules.

Conduct all activities in accordance with the Civil Rights Acts, Title IX, Rehabilitation, Americans with Disabilities Act and local, state and region affirmative action plans.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and purpose of MU Extension.


Work activity takes place in a variety of settings and extremes including office, storage areas, classroom, outdoor practical training areas, confined spaces, elevated areas, water environment, live fire and other potentially hazardous environments and atmospheres. In addition, work activities may require the use of and the wearing of specialized personal protective clothing/equipment for firefighters, rescuers, hazardous materials, and industrial workers.


Administrative supervision is received from the FRTI Educational Program Coordinator III.  Functional supervision is exercised over specialized adjunct, and contract instructors or other technical areas as assigned.  Additional staff may also be assigned dependent on program needs.


Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility and respect for all.

Engage stakeholders and learners, maintain positive interpersonal relationships, and exhibit effective written and oral communication skills.

Operate with minimal guidance and be a self-directed learner who is flexible and adaptable to changing environments.


The University of Missouri, also known as Mizzou and MU, is the Flagship University of the four-campus University of Missouri system.  It is the state’s land-grant university and one of the most comprehensive universities in the United States.  MU’s broad undergraduate programs and its’ graduate, professional and research programs attract annual enrollment of more than 30,000 students.  MU is centrally located in Columbia, MO, which is consistently ranked as one of America’s most livable cities.  MU Extension programs are located on all four campuses and in 114 counties and St. Louis city.


Salary Range: $16.00 – $19.00 per hour

Grade: GGS-005

University Title: Operations Support Tech II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.


Monday through Friday, 8:00 a.m. – 5:00 p.m.

Ability to travel and to work some evenings and weekends may be required to fulfill assigned responsibilities.

Minimum Qualifications

A high school diploma and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

One year of experience in storekeeping, accounting, shipping/receiving, and/or business administration.

Have or be able to obtain a Commercial Driver’s License (CDL) within the first 6 months of employment.

A minimum of five years’ fire and emergency service work experience is preferred.

Experience in materials management and customer service preferred.

Experience with light maintenance on fire service tools and equipment preferred.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources.  Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits.  The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links: