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University of Missouri (MU) Office of Extension and Engagement

University of Missouri Conference Office

Job Description

MU TITLE: Educational Program Associate II

LOCATION:  Rock Quarry Center, Columbia MO

The University of Missouri (MU) Office of Extension and Engagement’s distinct land-grant mission is to improve lives, communities, and economies by producing relevant, reliable, and responsive educational strategies throughout Missouri. Our dedicated and knowledgeable faculty and staff collaborate with researchers and community leaders to develop and deliver programs that address the needs of Missourians including: educational attainment; environmental concerns; community, economic, business and workforce development; global food systems; and health systems. For more information about MU Extension and Engagement, please visit https://extension.missouri.edu.

The University of Missouri Conference Office is a full-service, one-stop event planning office for groups ranging in size from five to 5,000 attendees anywhere in the world. Comprehensive services include event website development, registration processing, budgeting, contract negotiation, menu selection, name badges and program materials, verify income statements and accounts receivable.

This full-time position is a key team member for assigned conferences, responsible for organizing, managing, and communicating operational functions of administrative support with emphasis on detailed accounting, participant registration and utilizing event management technology for in-person and virtual conferences.

ESSENTIAL DUTIES  

Responsible for the design and implementation of online registration utilizing CVENT event management software: prepare event registration and website templates that meet the individualized conference requirements including participant data, payment, and reports.  Manage daily registrations, verify participant information for billing and payment, process invoices and prepare name badges, rosters, and conference materials.

Serve as the primary contact for registrants and communicate via phone and email. Support virtual meetings and conferences via platforms such as Cvent Attendee Hub, Zoom and Teams, including assisting registrants and speakers with the use of this technology.

Prepare internal materials and equipment for each conference, draft text for website, brochures, session  schedules, letters, etc., in promotion of conference.  Correspond and prepare documentation for speakers, exhibitors, and sponsors.

Responsible for on-site conference registration processes. Manage CVENT OnArrival registration equipment (set-up, tear-down, customer navigation).  Other duties as assigned: daily phone coverage, registration entry, CEU transfers and fiscal forms, attend all office meetings.

Conduct all activities in accordance with the Civil Rights Acts, Title IX, Rehabilitation, Americans with Disabilities Act and local, state and region affirmative action plans.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and purpose of MU Extension.

LEADERSHIP RECEIVED AND EXERCISED

Administrative supervision is received from the MU Conference Office Educational Program Coordinators.

CORE ATTRIBUTES FOR MU EXTENSION FACULTY AND STAFF

Exhibit a high personal standard of excellence, be an effective team player, and demonstrate inclusivity, civility, and respect for all.

Engage stakeholders and learners; maintain positive interpersonal relationships; and exhibit effective written and oral communication skills.

Operate with minimal guidance and be a self-directed learner who is flexible and adaptable to changing environments.

UNIVERSITY INFORMATION

The University of Missouri, also known as Mizzou and MU, is the Flagship University of the four-campus University of Missouri system.  It is the state’s land-grant university and one of the most comprehensive universities in the United States.  MU’s broad undergraduate programs and its’ graduate, professional and research programs attract annual enrollment of more than 30,000 students.  MU is centrally located in Columbia, MO, which is consistently ranked as one of America’s most livable cities.  MU Extension and Engagement programs are located on all four campuses and in 114 counties and St. Louis city.

Salary

Salary Range: $17.00 to $18.00 per hour

Grade: GGS-006

University Title: Educational Program Associate II

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday through Friday, 8:00 a.m. – 5:00 p.m.

Willingness to work flexible hours during periods when workflow peaks around major events.

Minimum Qualifications

An associate degree or an equivalent combination of education and experience and some experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Effective communication skills and problem solving, superior customer service, attention to detail and time management, advanced computer skills with Word, Excel, Access, and Outlook.

Affinity to learn and use new technology.

Willingness to work flexible hours during periods when workflow peaks around major events.

Some lifting required, evenings and weekend work with travel (valid driver’s license) is required.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources.  Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits.  The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version