There are many areas on college and university campuses where students receive support, including registration, financial aid, advising services, tutoring, faculty, athletic programs, and campus housing, to name a few. However, on many campuses these services often operate in silos rather than as a cohesive web of student supports. As a result, difficulty navigating these systems and knowing where to seek guidance prove to be barriers to completion, especially for students with few external resources.
One of the ways colleges and universities are addressing this challenge is by assessing how and where they deliver advising and student services, identifying where students are falling off track, and making targeted efforts to integrate systems to provide a more personalized, proactive student support model.This model often involves transforming institutional structures and practices, changing role responsibilities, establishing mechanisms for fostering shared ownership for student success across the campus community and incorporating the use of technology to support new systems and monitor success.
To support colleges and universities in implementing these strategic reforms to the delivery of advising and student support services, the PLC works with postsecondary institutions and thought leaders to identify and scale effective practices. In April of 2017, APLU launched an online course, A SMART Approach to Student Success: Strategic Management of Advising Reform and Technology to provide guidance to executive and project-level leadership on redesigning and improving the delivery of advising and student support services. The course is designed to facilitate access to and sharing of effective practices across institutions through in-depth video interviews with presidents, provosts, leaders in academic and student affairs, deans, advising managers, faculty and students from five exemplar institutions.
To learn more about the SMART course.